Einstein360
February 2018 - April 2021
Einstein360 is a comprehensive software platform developed for Comcast's call center agents, enabling them to access all necessary customer information to deliver exceptional assistance and improve customer satisfaction. This program streamlines agent workflows and enhances the overall customer experience.
Role & Responsibilities:
Software Developer (SDE1)
- Contributed as a full-stack developer, delivering high-quality, defect-free features within sprint timelines.
- Collaborated closely with cross-functional teams, including backend developers, UX/UI designers, and project managers, to translate business requirements into technical solutions.
- Implemented scalable and maintainable features following clean coding practices and adhering to industry standards.
- Developed robust unit tests using Karma and Jasmine, ensuring code reliability and reducing defects.
- Optimized frontend performance and ensured the application met user experience goals with a responsive design.
Technology:
Micro-Frontend, Microservice Architecture
Angular
TypeScript
Redux
ASP .Net
SASS
Karma
Jasmine